Billing Contact

Arkansas.Net Billing Department
Post Office Box 1568
Fayetteville, Arkansas 72702-1568
email: billling@arkansas.net

Service Charges

Arkansas.Net service costs $20 per month and there is an initial one-time $25 setup fee (the setup fee may vary depending on promotions in effect during the month in which you subscribe). Your first month's service fee will be prorated for the balance of the month in which you subscribe.

You may at any time review your billing summary through our Member Services web page.

Questions pertaining to billing issues can be submitted via email to billing@arkansas.net. In most cases, however, a review of your on-line billing summary through the Member Services web page will answer most of your billing questions

Billing Procedures

Arkansas.Net bills for its services once every month at the beginning of the month. If you pay by credit card, your account will be charged on the first calendar day of each month. If you pay by automatic check draft, your checking account will be drafted on the 5th of each month or if you set up after the 5th, your account will be drafted either on the 20th or the last day of the month dependent on your setup date.

If we experience trouble processing your credit card, we will send you an email. You have until the 15th day of the month to clear up the problem. Otherwise, your account will be charged a $5 late fee. After that, you have until the 20th of the month before your account is canceled for non-payment.

Automatic check draft processing is handled a little differently. Arkansas.Net submits its automatic check draft batch to the bank three times a month (5th, 20th, and the last day of the month). Any account with a balance due on these days will be drafted.

If the automatic check the bank returns draft unpaid, the account will be suspended under the following circumstances

1. The draft amount was for $40 or more, or
2. The draft was returned because your checking account was closed or a stop payment was issued

If the draft was returned due to insufficient funds a $5 returned transaction fee will be applied to your account. This fee is in addition to any reactivation fees that may be applied if the account was canceled.

E-mail will be sent to accounts whose drafts were returned due to an incorrect routing number or account number. If you receive such a notice it will contain instructions on how to correct the problem prior to the next ACH draft cycle.

In all cases, we reserve the right to turn any uncollected fees over to a collection agency.

You may always check your current account balance with Arkansas.Net by visiting the Member services section of our web site.

** Please note that all fees paid to Arkansas.Net are non-refundable **

Cancellations Procedure

Although we wish that you could remain an Arkansas.Net customer forever, we do realize there are situations where you may want to cancel your Arkansas.Net service. In order to cancel your service please, call us at (479) 443-6444 and select the appropriate option to speak with a customer service representative. All cancellation requests must be processed over the phone. Have your account information available prior to calling. We will ask you questions related to your account to establish your identity. These measures are taken as a security precaution to avoid unauthorized cancellations of accounts. If you have any questions concerning the cancellation procedure please e-mail billing@arkansas.net for more information.

Cancellation requests MUST be received prior to the beginning of the next billing cycle in order to avoid additional charges to your account. The monthly charge for the month in which service is terminated shall be forfeit as a cancellation charge.