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MODEM RETURN POLICY
Arkansas.Net will glady accept DSL modems purchased by customers for up
to 15 business days from the date of the original purchase. Modem returns
are subject to a $5.00 restocking fee. Modems must be returned in the
ORIGINAL PACKAGING and in original/re-sellable condition. Modem returns
must include all accessories. The following charges will apply if any
items are missing:
- DSL Modem: $35.00 (no refund)
- Modem Power Supply: $35.00 (no refund)
- DSL Line Filters (qty: 4): $ 5.00 each
- DSL Line Splitter: $ 2.50
- Phone Cord: $ 2.50
The Arkansas.Net Shipping and Handling fee is not refundable.
Customers must pay postage to return modems to Arkansas.Net. Modems may be
returned via USPS to the following address:
Arkansas.Net
PO Box 1568
Fayetteville AR 72702
DSL CANCELLATION POLICY
Arkansas.Net customers may cancel their DSL service at any time. There is
no contract or obligation to continue using DSL. However, please make a
note of the following conditions:
- Arkansas.Net must be contacted via telephone in order to schedule
DSL for cancellation. You may reach us at (479) 443-6444 or
(800) 360-8435 during our regular support hours.
- All DSL line fees are non-refundable. No exceptions will be made
since our vendor (Ikano) does not refund DSL line fees for cancelled
accounts.
- DSL modems fees will not be refunded past the 15 business day
window (see above for DSL modem return policies).
If you have any questions or comments concerning these policies please e-mail
support@arkansas.net or call (800) 360-8435.
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