Billing Support

At Arkansas.Net, we try to make it as easy as possible to reach us whenever you have a question or problem. There are four primary methods for contacting a customer support representative who can help with billing inquiries. This form is the most direct and will properly route a the Email to the proper department based on the type of problem you select.

By Billing Support Web Form:

The billing support web form provides the most efficient and expedient way for us to interact with you before a Customer Support Representative responds to your question. This form provides all the necessary information for our representative to locate your account, take a look at your issue and respond in a timely and prepared manner via either Email, Phone or Fax.

By e-mail:

Perhaps the easiest and most reliable method to contact Arkansas.Net's billing service reps is through e-mail at billing@arkansas.net. When sending e-mail be certain to include your name, account number, as much detail as possible concerning your question or problem, and a daytime telephone number where you may be reached, if we need to clarify anything.

By FAX:

If your question or problem involves documents that you need to send to us, you may FAX the documents with an explanatory letter to (479) 527-7105. Please include as much information as possible, including your name, account number, as much detail as possible concerning your question or problem, and a daytime telephone number where you may be reached, if we need to clarify anything.

By telephone:

Arkansas.Net's billing center may be reached by telephone, Monday through Friday, between 7:00 am - 9:00 pm or Saturday and Sunday: 10:00 am - 6:00 pm CST by calling:

Customer Expectations for Resolution of Billing Issues

Resolving any billing questions you may have is important to Arkansas.Net. Even though it is impossible to specify exactly when a particular situation can be finalized, it is feasible to provide general estimates for resolution of billing issues. Listed below are some general time frames relative to common types of billing issues.

If you have a problem that has not been resolved to your satisfaction, we encourage you to refer this matter to a supervisor. These supervisors have both the means and the authority to get things done for you. The best method for reaching a supervisor is through use of the e-mail address billing@arkansas.net Such email's will be responded to within one business day. You may also call (479) 443-6444 and request to speak with a supervisor. A supervisor will return your call within one business day.