Arkansas.Net | Web Hosting Support


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Web Hosting Support

Hosting Form

Contact Name:
Web Site at Issue (Domain Name)
.

Company: (If applicable)
City / State:
/

Contact E-Mail Address
Phone Number:

Operating System:
Service Type:

Summarized Description of Problem:

Please Describe Your Problem In Depth
(include domain name if relevant):

Technical Support Numbers

Please feel free to contact Arkansas.Net support whenever necessary via e-mail or telephone. Select your Arkansas.Net ISP's customer care support phone number from the menu below. We respond promptly.

To help us assist you quickly, when you contact Arkansas.Net Customer Support please have a description of the problem along with the following information:

Your Domain Name Hosted with Arkansas.Net
Your username (username@arkansas.net) or Account ID
Your location
Your phone number

Access Support Customer Expectations and Escalation Procedure

Listed below is the level of time expectations for the various types of services that Access Support provides in which escalation to a supervisor is available.

Access Support Escalation Procedure and Timeframe

Point of Contact Hours

CSR Team Leader 1

Customer Support Manager 24

Director of Support Services 72

If you have a problem that has not been resolved to your satisfaction, we encourage you to escalate this matter to a supervisor. Please feel free to call the support phone number or e-mail them at supervisor@arkansas.net