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ISP Survey

Please fill out this short survey and let Arkansas.Net know what you like or don't like about our service. Give us some ideas on how to improve what we do for you!

Name
E-mail
What city do you dial in to?

Would you like a response regarding your input?
Have you considered changing your ISP lately?
If you plan to change your ISP from Arkansas.Net, which ISP would that be?
Have you ever used another ISP?
How many different ISP's have you used?
Which ISP were you using before using Arkansas.Net?
If all of these ISPs were available in your area, which one would you change to?

Why would you change?

Please rate Arkansas.Net's connection.
1=Poor        10=Great
Please rate Arkansas.Net's support. 1=Poor        10=Great
Please rate Arkansas.Net's Web Site.
1=Poor        10=Great
Please rate Arkansas.Net's employees. 1=Poor        10=Great
Please rate Arkansas.Net's uptime. 1=Poor        10=Great
Please rate Arkansas.Net's overall performance. 1=Poor        10=Great
Please rate your previous ISP's overall performance.


What is your #1 complaint about Arkansas.Net?

What was your #1 complaint about your previous ISP?

What is the best thing about Arkansas.Net?

What was the best thing about your previous ISP?

What is your overall opinion about Arkansas.Net?

What services would you like to see Arkansas.Net offer that we do not currently offer ?


When you try to connect to Arkansas.Net, how often do you get a busy signal or fail to connect?

When you're online, how often are you involuntarily disconnected?

Taking into consideration your modem type, your connect speed, and the relative responsiveness of different Web sites, how would you rate Arkansas.Net's average performance?

How often do you have difficulty accessing e-mail?


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